Faqs

Filtering Questions

Q: What is most important to know about filtering?

A: Support: Any company you choose to filter through, make sure to contact them when something goes wrong. Use all sorts of communication like email or their call center- there is no reason to feel frustrated while using a filter.

Q: What will I lose on my phone after installing a filter?

A: Nothing! Any filter can be customized to your needs. If you choose a stronger level of filtering, then you will have less access. If you choose a lighter level of filtering, you will have more access.

Q: If I decide to remove the filter, will my device be the same?

A: Yes. The same way you install an app and the app can be deleted. Any filter being installed can be removed simply by calling your filtering company.

Q: Does the filter break my phone?

A: No! Filters are programs that are designed to work with your device to filter content within apps and the internet programs. The filtering companies we recommend, actually utilize the tools that are built into your device, to do the filtering! Anything that a filter can do, is sanctioned by the manufacturer! (it should be noted that indeed there WAS a time 4-5 years ago, that the installation of a filter necessitated constructive “breaking” called rooting, and could potentially break a device. Not anymore!

Q: Will speed be affected after I put a filter?

A:

  1. Yes. A short lag of a second or two is as long as it should take to load a page on a browser or an app. However, the lag is dependent on which program you’re using and how strong your settings are.
  2. In any case, the speed is never a reason for a person to remove a filter as is it only takes an extra second or two.
  3. A lag of more than 5 seconds should be discussed with your filtering provider

Q: Will installation affect my device warranties?

A: Absolutely not! The filters we recommend, actually use the device’s built in locking mechanisms! So the filters are actually “approved” by Apple or Samsung or other Android devices!

Q: Will I be able to update the device software?

A: In most cases yes. Most filtering companies will block your ability from updating the software on your own since there is an inherent risk in updating a device. Since filters block factory reset – you may have an issue if the update fails (not filter related by the way). Most devices should not need every update – but if the need occurs, your filter provider is able to allow you to do the update.

Configuration Issues

Q: What do I check if sites or apps are not opening or getting a connection error?

A: First check the following:

  1. Is your cellular data on?
  2. Are you connected to wifi? Is airplane mode off?
  3. Did you miss a payment to the filtering company? They usually block the internet in such instances.
  4. Was your filter installed correctly?
  5. Does the device have the latest software update?
  6. Is the app updated?
  7. Is the app allowed in your filtering settings?

Q: What if I called the filtering company and the site or app is still not opening?

A: 

  • Restart the app
  • Try a different website
  • Restart the device (Turn off your device and then turn it back on)
  • Clear cached data (Advanced technique for  Android only. Go to Settings>storage> device storage> select cached data and click OK to delete)

If these steps don’t help then click here for support.

Q: What do I do when I get a blocked page?

A: Every blocked page has a request option to fill in. Once you submit a request, you wait for the company to allow it.

Q: What do I do if the App store is not able to download applications?

A: Usually that means the filter is blocking the app store. Therefore, call support to open the app store. Make sure you have data first.

Q: What do I do if I’m having trouble connecting to the wifi network?

A: Some secured networks will conflict with filtering companies. e.g. hotels’, hospitals’ and planes’ wifi.
To fix, go to your filter app and look for a tab of “Public wifi” or “captive networking” and click on it. Then sign in to the network.

Q: What can filters do?

A:

  1. Filter sites
  2. Filter YouTube titles and categories
  3. Block explicit music in Apple Music
  4. Filter picture icons on Spotify

Q: What are filters not capable of?

A:

  1. Cannot filter streaming video, but can filter YouTube titles and categories
  2. Cannot block the ads in YouTube video
  3. Cannot remove the picture icons on Apple Music, but can block the explicit music
  4. Cannot filter the explicit on Spotify, but can filter the picture icons
  5. Instagram, Telegram, Amazon, & Snapchat APPs cannot be filtered. However, sites can be filtered

Privacy & Security

Q: Are the filtering companies HIPAA compliant?

A: The filtering companies are HIPAA compliant, however there is no official certificate as it is costly to do so.

Q: Can the filtering companies see my private login passwords to banking information?

A: No! Banking sites and the like, don’t allow any third-party proxy to access this information, so filters are bypassed for all secured sites so all data remains encrypted.

Q: Are filtering companies monitoring what i do on my device?

A: No. The filters we recommend don’t offer or perform any monitoring services whatsoever. Any data that is logged, is under strict regulation, used exclusively for troubleshooting purposes – when sites and apps need to be fixed for end users. This data is destroyed when it’s no longer needed.

Q: How worried should I be about being spammed by the filter company?

A: Our utmost concern is the privacy and security of those doing what’s right.
We therefore did extensive research on this topic. We feel very comfortable stating that filtering companies do not pose a threat more than any other apps that are being downloaded to a device. And doing the right thing is the best protection for yourself.

Still didn’t find the answers you’re looking for?

Call
718.975.2941

Email
office@tagflatbush.com

Call
718.975.2941

Email
office@tagflatbush.com

Call
718.975.2941

Email
office@tagflatbush.com

Technology isn’t perfect.

Neither are filtering solutions. Workable solutions do exist, though!

N

Filter Issues

Most filter issues can be resolved by calling your filter provider directly

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Extended Support

TAG offers extended technical support call-in hours

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Troubleshooting

Our troubleshooting tips can help you resolve most issues

Contact Support Today

TAG Flatbush


Phone: 718.975.2941

Hours of Operation
M-T:
10 AM-4 PM
S: 9:30-2

Gentech


Phone: 718.436.8324

Hours of Operation
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M-T: 6 AM-10 PM
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Email: support@gentechsolution.com
Website: www.gentechsolution.com

Netfree


Phone: 718.400.8838
Email: info@netfree.link
Website: www.netfree.link

Techloq


Phone: 845.237.5501

Hours of Operation
S:
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M-T: 4 AM-5 PM
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Email: support@techloq.com
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NativUSA


Phone: 732.719.3040
Toll-free: 1.877.209.5411

Hours of Operation
S-T:
2 AM-5 PM
F: 9 AM-12 PM
Shabbat: CLOSED

Email: support@usanativ.com
Website: www.usanativ.com

TAG Flatbush


Phone: 718.975.2941

Hours of Operation
M-T:
10 AM-4 PM
S: 9:30-2

Gentech


Phone: 718.436.8324

Hours of Operation
S:
12 PM-8:30 PM
M-T: 6 AM-10 PM
F: 9 AM-12:30 PM
Shabbat: CLOSED

Email: support@gentechsolution.com
Website: www.gentechsolution.com

Techloq


Phone: 845.237.5501

Hours of Operation
S:
9 AM-5 PM
M-T: 4 AM-5 PM
F: 5 AM-7 AM
Shabbat: CLOSED

Email: support@techloq.com
Website: www.techloq.com

Netfree


Phone: 718.400.8838
Email: info@netfree.link
Website: www.netfree.link

NativUSA


Phone: 732.719.3040
Toll-free: 1.877.209.5411

Hours of Operation
S-T:
2 AM-5 PM
F: 9 AM-12 PM
Shabbat: CLOSED

Email: support@usanativ.com
Website: www.usanativ.com