Faqs

General 

Q: What Features does the Circle offer?

A:  

  1. Ability to create profiles for each device on the network
  2. Create a policy per device 
  3. Shows History per device
  4. Pauses the internet per device 
  5. Create time limits for each device
  6. Shows the Location of each device
  7. Shows internet usage for each device 
  8. Create a bedtime schedule when the internet will be turned off.
  9. Focus – the internet can to disabled during dinner 
  10. Rewards – will allow extra time if a child is good.

 

Q: How do I Download the Circle app?

A:  You need to download the Circle 1st Generation app.

For Android click here

For iOS click here 

Q: Why use the a Netgear Nighthawk router?

A:  The Netgear Nighthawk R7000P is a router that gives you Circle Parental Controls (see the help page for more) which we found to be reliable customizable and easy to use. Netgear has a whole list of routers that are Circle compatibility routers  

 

Q: How to remove #images (gifs) on iOS?

A: Open the messages app on top of the keyboard there is a bunch of apps slide all the apps till you see three dots, click the  dots, slide the #images app left to remove from favorites, and then slide it over one more time to delete from the phone, you can see step by step guide  http://tagflatbush.com/igd

Q: Can I remove #images (gifs) from What's App?

A: To remove #images (gifs) from What’s App on an Android you would need to install a filter. On an Apple device, there are options to block it for $25 or you can do a full filter for $140.

Q: How do I add myself to Technology Tips by Tag Flatbush?

A: Text techtips to 7186897076 to be added to the Technology Tips list. or scan the QR code.

tech tips qr code

Q: How do I remove myself from Technology Tips by Tag Flatbush?

A: Text stop to 7186897076 to be removed from the Technology Tips list.

 

Q: What is Circle?

A:  Circle is parental control for routers. the company has two ways they use it 1. they sell a device which manages your existing WiFI. the downside is it can be unplugged and stop working 2. they partnered with Netgear to have it built into their routers, this is the one we suggest you use. See the Circle compatibly router list.

The Circle parental controls can be used for devices that cannot be filtered. For example Smart TVs, PlayStation, Xbox, etc.

The Circle parental controls will allow you to block youtube, social media even pause the internet for a specific device.

 

 

Q: Is there a way to filter the WiFi coming into my house?

A:  The best option is to get a router that is circle compatible, (see the help page for more)

 

Q: How do I block #images (gifs) on an android?

A: Unfortunately you can’t just delete it like on an iOS Keyboard therefore we suggest using a keyboard that blocks it. we suggest AnySoftKeyborad you can see step by step guide http://tagflatbush.com/ak

Q: Is there any problem with workout apps?

A: Workout apps added a new feature to challenge your exercise with other individuals, turning them into social media platforms. Filters are not able to block it. Check your app if they have such features in the menu. Try to find a workout app that doesn’t have a social media agenda.

Q: What is T-Mobile Digits

A: T-Mobile created a platform that allows you to have two phones ring at the same time. (more info  coming)

Q: What is the best practice when installing a new WiFi/Router.

A: 

  1. Use The  Netgear Nighthawk R7000P which gives you Parental Controls. (see more on the help page)
  2. Change the Wifi password that is written on the Router this will stop anyone from seeing the password and login onto your WiFi.
  3. Change the Router login this will prevent someone from resetting the WiFi password. 

Filtering Questions

Q: What is most important to know about filtering?

A: Support: Any company you choose to filter through, make sure to contact them when something goes wrong. Use all sorts of communication like email or their call center- there is no reason to feel frustrated while using a filter.

Q: What will I lose on my phone after installing a filter?

A: Nothing! Any filter can be customized to your needs. If you choose a stronger level of filtering, then you will have less access. If you choose a lighter level of filtering, you will have more access.

Q: If I decide to remove the filter, will my device be the same?

A: Yes. The same way you install an app and the app can be deleted. Any filter being installed can be removed simply by calling your filtering company.

Q: Does the filter break my phone?

A: No! Filters are programs that are designed to work with your device to filter content within apps and the internet programs. The filtering companies we recommend, actually utilize the tools that are built into your device, to do the filtering! Anything that a filter can do, is sanctioned by the manufacturer! (it should be noted that indeed there WAS a time 4-5 years ago, that the installation of a filter necessitated constructive “breaking” called rooting, and could potentially break a device. Not anymore!

Q: Will speed be affected after I put a filter?

A:

  1. Yes. A short lag of a second or two is as long as it should take to load a page on a browser or an app. However, the lag is dependent on which program you’re using and how strong your settings are.
  2. In any case, the speed is never a reason for a person to remove a filter as is it only takes an extra second or two.
  3. A lag of more than 5 seconds should be discussed with your filtering provider

Q: Will installation affect my device warranties?

A: Absolutely not! The filters we recommend, actually use the device’s built in locking mechanisms! So the filters are actually “approved” by Apple or Samsung or other Android devices!

Q: Will I be able to update the device software?

A: In most cases yes. Most filtering companies will block your ability from updating the software on your own since there is an inherent risk in updating a device. Since filters block factory reset – you may have an issue if the update fails (not filter related by the way). Most devices should not need every update – but if the need occurs, your filter provider is able to allow you to do the update.

Q: How can a website be unfiltered while using a filter?

A: Many times we need to research information that the filter blocks. When sending a request to the company, we might have permanently allowed that site or app to remain unfiltered. Therefore it is advised to review your filtering settings and tweak the settings.

Configuration Issues

Q: What do I check if sites or apps are not opening or getting a connection error?

A: First check the following:

  1. Is your cellular data on?
  2. Are you connected to wifi? Is airplane mode off?
  3. Did you miss a payment to the filtering company? They usually block the internet in such instances.
  4. Was your filter installed correctly?
  5. Does the device have the latest software update?
  6. Is the app updated?
  7. Is the app allowed in your filtering settings?

Q: What if I called the filtering company and the site or app is still not opening?

A: 

  • Restart the app
  • Try a different website
  • Restart the device (Turn off your device and then turn it back on)
  • Clear cached data (Advanced technique for  Android only. Go to Settings>storage> device storage> select cached data and click OK to delete)

If these steps don’t help then click here for support.

Q: What do I do when I get a blocked page?

A: Every blocked page has a request option to fill in. Once you submit a request, you wait for the company to allow it.

Q: What do I do if the App store is not able to download applications?

A: Usually that means the filter is blocking the app store. Therefore, call support to open the app store. Make sure you have data first.

Q: What do I do if I’m having trouble connecting to the wifi network?

A: Some secured networks will conflict with filtering companies. e.g. hotels’, hospitals’ and planes’ wifi.
To fix, go to your filter app and look for a tab of “Public wifi” or “captive networking” and click on it. Then sign in to the network.

Q: What can filters do?

A:

  1. Filter sites
  2. Filter YouTube titles and categories
  3. Block explicit music in Apple Music
  4. Filter picture icons on Spotify

Q: What are filters not capable of?

A:

  1. Cannot filter streaming video, but can filter YouTube titles and categories
  2. Cannot block the ads in YouTube video
  3. Cannot remove the picture icons on Apple Music, but can block the explicit music
  4. Cannot filter the explicit on Spotify, but can filter the picture icons
  5. Instagram, Telegram, Amazon, & Snapchat APPs cannot be filtered. However, sites can be filtered

Privacy & Security

Q: Are the filtering companies HIPAA compliant?

A: The filtering companies are HIPAA compliant, however there is no official certificate as it is costly to do so.

Q: Can the filtering companies see my private login passwords to banking information?

A: No! Banking sites and the like, don’t allow any third-party proxy to access this information, so filters are bypassed for all secured sites so all data remains encrypted.

Q: Are filtering companies monitoring what i do on my device?

A: No. The filters we recommend don’t offer or perform any monitoring services whatsoever. Any data that is logged, is under strict regulation, used exclusively for troubleshooting purposes – when sites and apps need to be fixed for end users. This data is destroyed when it’s no longer needed.

Q: How worried should I be about being spammed by the filter company?

A: Our utmost concern is the privacy and security of those doing what’s right.
We therefore did extensive research on this topic. We feel very comfortable stating that filtering companies do not pose a threat more than any other apps that are being downloaded to a device. And doing the right thing is the best protection for yourself.

Still didn’t find the answers you’re looking for?

Call
718.975.2941

Email
office@tagflatbush.com

Call
718.975.2941

Email
office@tagflatbush.com

Call
718.975.2941

Email
office@tagflatbush.com

Technology isn’t perfect.

Neither are filtering solutions. Workable solutions do exist, though!

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Filter Issues

Most filter issues can be resolved by calling your filter provider directly

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Extended Support

TAG offers extended technical support call-in hours

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Troubleshooting

Our troubleshooting tips can help you resolve most issues

Contact Support Today

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TAG Flatbush


Phone: 718.975.2941

Hours of Operation
M-T:
10 AM-4 PM
S: 9:30-2

Gentech


Phone: 718.436.8324

Hours of Operation
S:
12 PM-8:30 PM
M-T: 6 AM-10 PM
F: 9 AM-12:30 PM
Shabbat: CLOSED

Email: support@gentechsolution.com
Website: www.gentechsolution.com

Techloq


Phone: 845.237.5501

Hours of Operation
S:
9 AM-5 PM
M-T: 4 AM-5 PM
F: 5 AM-7 AM
Shabbat: CLOSED

Email: support@techloq.com
Website: www.techloq.com

Netfree


Phone: 718.400.8838
Email: info@netfree.link
Website: www.netfree.link

NativUSA


Phone: 732.719.3040
Toll-free: 1.877.209.5411

Hours of Operation
S-T:
2 AM-5 PM
F: 9 AM-12 PM
Shabbat: CLOSED

Email: support@usanativ.com
Website: www.usanativ.com